If you have someone test positive for COVID, you have to let them know so they can self quarantine and monitor for additional symptoms,” she said.
“As tests become more available, results need to be proactively communicated with patients. In addition to offering its screening and outreach system to providers nationwide, CipherHealth has also developed a testing outreach program to address the growing demand for testing, and the backlog of tests many providers are facing, Romano said. This ‘triage’ approach is essential to ensuring rapid response to those most in need.” “If their response triggers a positive screening, a provider reaches out to the patient for a deeper dive symptom screening and assessment of comorbidities.
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“From there, they’ll answer a series of questions through their keypad. “With CipherHealth’s technology, the patient receives either an automated phone call or text message,” she continued. Preservation of staff resources is critical during this time of crisis and any task that takes them away from direct patient care must be addressed using technology whenever possible.” “Particularly concerning is the increasing need for healthcare staff to quarantine for 14 days after exposure to or acquiring the virus.
Our vital healthcare resources are constrained in ways never seen before,” said Lisa Romano, MSN, RN, Chief Nursing Officer at CipherHealth. “It is an unprecedented time in healthcare as we face caring for increasing numbers of patients affected by the virus with limited capacity. They rely on Twilio to make it happen.ĬipherHealth gives healthcare providers-which are often overwhelmed even at the best of times, and who face critical circumstances today-a way to streamline essential patient communications and screening so provider time is spent caring for patients, not sifting through paperwork and hunting down contact information. The program also provides patients with information on where to seek care and facilitates a direct call with a member of the care team to reschedule procedures and further screen for identified symptoms. Now, as the nation faces COVID-19 and the long term ramifications of this health crisis, CipherHealth has launched a screening outreach program specific to COVID-19 to ensure that patients who may have symptoms of the virus do not arrive for elective procedures and tests and potentially expose others.
The company provides specialized, flexible programs for hospital systems and healthcare providers across the country that allow them to conduct automated outreach screenings, with implementation taking just a few days. Enabling providers to do just that, in an easier and more streamlined way, is priority #1 for patient communication platform CipherHealth. One way providers can prepare is by allocating resources where they are most needed. As the world faces the ongoing COVID-19 crisis, healthcare providers are scrambling-for supplies, for workers, to manage caseloads, and to prepare for an uncertain future.
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